Refund Policy

Last Updated: September 2026

aptitudespace.com is operated by Sudip Karmakar, trading as AptitudeSpace.com, Kolkata, India. This policy explains when refunds are available.

1. Your rights under Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
  • to cancel your service contract with us; and
  • to a refund for the unused portion, or to compensation for its
    reduced value.
You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

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We must also supply our services with due care and skill, make them fit for any particular purpose or result you made known to us where the law provides, and supply them within the agreed time or, if none was agreed, a reasonable time. If a failure cannot be remedied, you may be entitled to cancel or claim compensation
without first waiting for a repair. If we do not remedy a failure within a reasonable time, you may also have it remedied elsewhere and recover reasonable costs as the law provides.

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Nothing in this policy, our Terms of Service or any other page excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded. If you live outside Australia, the consumer laws of your country may also give you rights.

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2. Change of mind

We do not offer refunds for change of mind — for example, if you no longer need the course or are disappointed with a practice score. This does not cover a purchase caused by an inaccurate description or recommendation from us, or a defect in an assessment or its marking; those are handled under Section 1.

3. Duplicate purchases

If you accidentally buy the same product twice within 24 hours and have not opened the second copy, we will refund the duplicate.

4. How to raise a problem or request a refund

Please tell us as soon as possible. Email info@aptitudespace.com with your account email, the product, the date of purchase and a short description of the problem; screenshots of the problem are
welcome. We will reply within 5 business days. Approved refunds are returned to your original payment method (PayPal).

5. Payment disputes

Please contact us first so we can try to resolve the issue quickly; this does not limit your right to contact your bank or PayPal. Raising a complaint or payment dispute does not itself end your access. We may temporarily restrict the disputed product only where reasonably necessary because payment has been reversed or
there is credible evidence of fraud or serious misuse. We will explain the reason, review the restriction promptly and restore access when it is no longer justified. If a restriction was unjustified, we will restore the lost access time or provide an appropriate refund. If a dispute is raised, we may share the purchase and access records needed to respond to it with PayPal.

Contact: info@aptitudespace.com